Our Fees for all claim types

Our Fees for all claim types

Our fee for PPI complaints that we have submitted before 10 July 2018 were 25% + VAT at the prevailing rate of the total award paid out to you as compensation as a result of any PPI claim/s that we submit and win on your behalf.

Our new fee for PPI complaints that we have submitted after 10 July 2018 is 20% + VAT at the prevailing rate of the total award paid out to you as compensation as a result of any PPI claim/s that we submit and win on your behalf. We never charge a penny if we don’t get your money back.

Our fees for all other financial claim types and Criminal Injuries Compensation Authority (CICA) claims other than PPI is 25% + VAT at the prevailing rate of the total award paid out to you as compensation as a result of any claim/s that we submit and win on your behalf (with the exception of personal injury claims because we do not charge any direct fees to clients for our personal injury service).
Our fees are subject to Regulatory Change and will be updated where necessary to keep you informed.

Compensation Examples For PPI Complaints Submitted before 10 July 2018
We have set out below a few examples of how any compensation may be paid out and what our fees may be:

Example 1: All compensation is “Cash in hand”
Mr A is awarded £3,000 compensation. From this compensation payment Mr A would be charged, a fee of 25% (£750) + VAT at the prevailing rate (VAT is currently set at 20%) £150. Our total fees inclusive of VAT would be £900. In this example after paying our fees Mr A will receive a compensation payment of £2100.
Example 2: Compensation includes “Cash in hand” awarded with loan and future instalment reduction

Mrs B is awarded £3,000 in compensation. £2,000 of this award will be deducted from the outstanding balance on her loan. Mrs B would be charged a fee of 25% (£750) + VAT at the prevailing rate (VAT is currently set at 20%) £150. Our total fees inclusive of VAT would be £900. In this example after paying our fees Mrs B will receive a compensation payment of £100 and a reduction of £2,000 off future loan repayments.
Example 3: Compensation is used to offset arrears the consumer has on a loan or credit card

Mr C is awarded £3,000 compensation. The whole sum of this award (£3,000) will be deducted from the outstanding balance on his loan or credit card. Mr C will be charged a fee of 25% (£750) + VAT at the prevailing rate (VAT is currently set at 20%) £150. Our total fees inclusive of VAT would be £900. In this example after paying our fees Mr C will receive no cash payment. He will however reduce his future payments on his loan or credit card by £3,000.

If “Example 3” above is applicable to you at the time that we settle a claim for you, then you will still be liable to pay our fees. However if you are suffering financial hardship or by paying our fees in full straight away this may place you in to financial hardship, we may at our discretion allow you to pay by payment plan by way of instalments, reduced instalments, or waive our fees. You would need to provide proof if this did occur and we exercised our discretion. This is in accordance with our “Treating all our customers fairly” policy!

Compensation Examples For PPI Complaints Submitted After 10 July 2018
We have set out below a few examples of how any compensation may be paid out and what our fees may be:

Example 1: All compensation is “Cash in hand”
Mr A is awarded £3,000 compensation. From this compensation payment Mr A would be charged, a fee of 20% (£600) + VAT at the prevailing rate (VAT is currently set at 20%) £120. Our total fees inclusive of VAT would be £720. In this example after paying our fees Mr A will receive a compensation payment of £2280.
Example 2: Compensation includes “Cash in hand” awarded with loan and future instalment reduction

Mrs B is awarded £3,000 in compensation. £2,000 of this award will be deducted from the outstanding balance on her loan. Mrs B would be charged a fee of 20% (£600) + VAT at the prevailing rate (VAT is currently set at 20%) £120. Our total fees inclusive of VAT would be £720. In this example after paying our fees Mrs B will receive a compensation payment of £280 and a reduction of £2,000 off future loan repayments.
Example 3: Compensation is used to offset arrears the consumer has on a loan or credit card

Mr C is awarded £3,000 compensation. The whole sum of this award (£3,000) will be deducted from the outstanding balance on his loan or credit card. Mr C will be charged a fee of 20% (£600) + VAT at the prevailing rate (VAT is currently set at 20%) £120. Our total fees inclusive of VAT would be £720. In this example after paying our fees Mr C will receive no cash payment. He will however reduce his future payments on his loan or credit card by £3,000.

If “Example 3” above is applicable to you at the time that we settle a claim for you, then you will still be liable to pay our fees. However if you are suffering financial hardship or by paying our fees in full straight away this may place you in to financial hardship, we may at our discretion allow you to pay by payment plan by way of instalments, reduced instalments, or waive our fees. You would need to provide proof if this did occur and we exercised our discretion. This is in accordance with our “Treating all our customers fairly” policy!

Compensation Examples For All Other Complaint Types Other Than PPI For Which Our Fees of 25% + VAT Apply To
We have set out below a few examples of how any compensation may be paid out and what our fees may be:

Example 1: All compensation is “Cash in hand”
Mr A is awarded £3,000 compensation. From this compensation payment Mr A would be charged, a fee of 25% (£750) + VAT at the prevailing rate (VAT is currently set at 20%) £150. Our total fees inclusive of VAT would be £900. In this example after paying our fees Mr A will receive a compensation payment of £2100.
Example 2: Compensation includes “Cash in hand” awarded with loan and future instalment reduction

Mrs B is awarded £3,000 in compensation. £2,000 of this award will be deducted from the outstanding balance on her loan. Mrs B would be charged a fee of 25% (£750) + VAT at the prevailing rate (VAT is currently set at 20%) £150. Our total fees inclusive of VAT would be £900. In this example after paying our fees Mrs B will receive a compensation payment of £100 and a reduction of £2,000 off future loan repayments.
Example 3: Compensation is used to offset arrears the consumer has on a loan or credit card

Mr C is awarded £3,000 compensation. The whole sum of this award (£3,000) will be deducted from the outstanding balance on his loan or credit card. Mr C will be charged a fee of 25% (£750) + VAT at the prevailing rate (VAT is currently set at 20%) £150. Our total fees inclusive of VAT would be £900. In this example after paying our fees Mr C will receive no cash payment. He will however reduce his future payments on his loan or credit card by £3,000.

If “Example 3” above is applicable to you at the time that we settle a claim for you, then you will still be liable to pay our fees. However if you are suffering financial hardship or by paying our fees in full straight away this may place you in to financial hardship, we may at our discretion allow you to pay by payment plan by way of instalments, reduced instalments, or waive our fees. You would need to provide proof if this did occur and we exercised our discretion. This is in accordance with our “Treating all our customers fairly” policy!