IMPORTANT NOTICE!

Due to the PPI deadline of 29 August 2019 we are no longer taking on any new PPI Clients. We will continue to carry out work for the clients that we are already working on behalf of so that we can provide the best service possible to them.

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About First Plus Loan PPI

First Plus Loan PPI is the responsibility of Barclays Bank. First Plus have traded under the following trade names of; Firstplus, Firstplus Financial Group Plc, Firstplus Financial, Barclayloan (Secured), and Equityplus.

The FirstPlus Financial Group is a subsidiary of Barclays Bank. FirstPlus was the largest provider of secured loans in the UK until 2008 when parent company Barclays closed the doors to new lending at FirstPlus.

Claim Back PPI From First Plus Before The PPI Deadline

If you have ever had a First Plus Loan you may have been sold a payment protection insurance (PPI) policy.  Whether you would like to proceed with a PPI Claim against a First Plus Loan PPI policy or just simply check with First Plus for any PPI we would be happy to discuss this with you and assist you. No PPI claim is too small or too large for us as we will take on all PPI claims that you would like to pursue.  Our Free PPI Check can help you to find out if you may have ever been charged or sold PPI on your First Plus Loan.

First Plus Loan Payment Protection Insurance (PPI)

First Plus and Barclays Bank like many other lenders in the United Kingdom have sold PPI alongside their products and accounts to customers. The types of accounts that First Plus have sold PPI on are First Plus Loan accounts, First Plus secured loan accounts (often referred to as second mortgages or second charge mortgages – loans which are basically secured against the borrower’s home).

The PPI mis-selling scandal has affected millions of First Plus and Barclays customers, many of whom have already received a refund for mis-sold PPI from First Plus and Barclays. If you believe that you may have been sold PPI by First Plus at any time and want to submit a PPI claim to First Plus or run a free PPI check to check if you have ever had PPI with First Plus you will need to ensure that your complaint is sent to First Plus or to the Financial Ombudsman Service on or before the PPI claims deadline of 29 August 2019 that the Financial Conduct Authority (FCA) has set or else lose your right to have your complaint assessed.

First Plus Loan PPI Check

If you are unsure whether you have had PPI with First Plus or know that you have had PPI with First Plus and would like more information about it, you can use our online form to find out for free. Checking with First Plus to find out if you have had PPI does not cost you anything and will not affect your relationship with First Plus.

The information that will be needed for a First Plus PPI check is quite straightforward. You will need to provide us with the following basic details to check for First Plus PPI:

-The details of your current address

-Your address at time of opening the account (if different from your current address)

-If you were known by any other names when you opened the account/signed the credit agreement
-Your date of birth

-Name of any joint account holder (if applicable).

Please note that the joint account holder information is not compulsory if you want to check or claim for PPI on a joint account where the joint account holder is deceased or where you no longer have any contact with the joint account holder. This is because any eventual mis-sold PPI payment that you may receive from First Plus regardless of the status of the joint account holder would need to be paid separately to each of the account holders so that they may each receive their share of the payment.

How Do I Make A First Plus Loan PPI Complaint?

We have put in place a simple and fair process for making complaints about Payment Protection Insurance (PPI) policies you have previously bought from First Plus. You can complain to First Plus about PPI in writing, by post, online, by phone, or in branch. It does not matter whether you did not know that you had PPI or if you were aware that you did have PPI, the fact is that you can complain and submit a PPI claim to First Plus if you think that the PPI may have been mis-sold.

Making a complaint about PPI or PPI commission will not affect your relationship with First Plus. Upon receiving your PPI claim First Plus will acknowledge your complaint within 5 working days and provide a personal complaint reference number. First Plus will then conduct a thorough investigation of how PPI was sold to you using all the information available to them. First Plus are obliged to provide you with a decision on your complaint within 8 weeks.

Making A Complaint About First Plus Loan PPI Commission

A percentage of what you paid for your First Plus PPI premium may have been commission and some people may be due a refund of some of the PPI premiums that they have paid towards their First Plus PPI.

This commission would have been paid to the bank or broker of the PPI, rather than the whole amount going towards paying for your insurance. In this instance if any PPI commissions are owed to you as a result of you being eligible for an undisclosed commissions refund from PPI on a First Plus Loan or any other brands that First Plus own or are responsible for then First Plus will be responsible for refunding that PPI back to you.

A Supreme Court ruling made in 2014 in the case of ‘Plevin vs. Paragon Personal Finance Ltd ruled that Mrs Plevin had been sold a PPI policy but was not told that a high percentage of the premium was paid in commission. The Supreme Court ruled that this made her relationship with her lender unfair under section 140A of the Consumer Credit Act 1974.

Following the Supreme Court ruling the FCA set out guidelines on how banks should investigate and correct PPI commission and has defined high commission as being anything more than 50% of the cost of the PPI premium.

You may have been affected by First Plus PPI commission if:
You weren’t told about PPI commission
The PPI commission paid was more than 50% of your premium
Your credit agreement was covered by section 140A of the Consumer Credit Act 1974

Not everyone who complains about PPI will be affected by the Plevin ruling about PPI commission. There are a number of factors that can affect your entitlement to a refund of PPI commission and we will be happy to discuss them with you further if you require any further assistance.

We have set up a simple way to complain about commission on your First Plus PPI policies and any other related brands that First Plus own and are responsible for. Just fill in our enquiry form on this page and we can start the process of investigating whether you were charged a high level of commission by First Plus for PPI.

Which Brands Have First Plus Sold Loan PPI Under And Responsible For PPI On?

You can contact First Plus for the following brands about PPI:

First Plus
Firstplus

Firstplus Financial Group Plc

First Plus Loan Payment Protection Insurance FAQ’S

What is First Plus Loan PPI?

First Plus Loan Payment Protection Insurance (PPI) is designed to repay some of the balance on your First Plus Loans and other brands that First Plus are responsible for, if you cannot do so because of an accident, sickness, involuntary unemployment or loss of life.

If you would like to check whether you have ever had PPI with First Plus the information provided on this page along with our Free PPI Check will help you to do so.

 

How can I check if I have had Loan PPI with First Plus?

If you are unsure if you have ever had PPI with First Plus or any of the brands that Barclays are responsible for you can use our online form to request a FREE First Plus PPI Check. We can check for any PPI you may have had with First Plus or the Barclays group of companies (which includes First Plus) and provide you with this information for free. It is then your choice if you would like us to proceed with a PPI claim for any PPI that is located that you feel was mis-sold to you.

Am I eligible to complain to First Plus about mis-sold Loan PPI?

There are many reasons as to why you may be eligible to complain to First Plus about PPI. The most important factors in a First Plus PPI complaint will be what you were or what you were not told when the PPI was sold to you.

For instance you may have been told that the PPI was compulsory or that by taking out PPI your chances of being accepted for the finance would be better.

Here is a list of the most common reasons that we come across for First Plus Loan PPI being mis-sold:

-You were told that PPI was compulsory

– You were told that by taking out PPI your chances of being accepted for the finance would be better

– You were not told that the PPI was optional

-The PPI was added without your knowledge or consent

-You were not told anything about the policy

-You were advised that the PPI had a cooling off period where you could cancel it (this is normally 30 days from the date that PPI was sold)

-You already had other cover in place so did not need the PPI

-You received 12 months sick pay from your employer

-You were a civil servant at the time and already covered by a generous sickness and redundancy package from the government

-You had savings to rely upon that could have repaid the debt in full or covered the repayments of the debt for 12 months

-You were self-employed

-You were a company director

– You worked less than 16 Hours per week

– You were a temporary or contract worker

– You were unemployed

– You were a student

-You were a housewife

– You were retired

-You were working abroad

– You were a home carer

– You were suffering from any pre-existing medical conditions such as Arthritis, Asthma, Diabetes, Eczema, Epilepsy etc.

What Information will I need for a First Plus Loan PPI Claim?

The information that you will need to provide for a First Plus PPI Claim will vary depending on your own personal circumstances and the information that you have available at the time that you make the claim.

However where we identify PPI on an account for you and you feel that it was mis-sold then we can still submit a PPI claim to First Plus on your behalf even when there is very little further information available.

List of Information You Will Need For A First Plus Loan PPI Claim:

-Any account/card and relevant PPI policy numbers.

-The start dates of the PPI policy/s.

-Information about how your PPI policy was sold to you, for example on the phone, in branch, through the post, internet application etc.

-What you took out your loan/credit card/finance for.

-Your employment details at the time you took out PPI, including salary and whether your employer provided any level of pay if you were unable to work.

Please note that we can assist you to get the information together for your First Plus PPI claim as part of our Free PPI Check, so please do not worry too much if you do not have very much information available in relation to the PPI or the accounts that it was sold on. In many cases we can proceed with a PPI claim with just your recollection of how PPI was sold to you.

What happens once I have complained to First Plus about Loan PPI?

Once First Plus receives your PPI complaint they will have eight weeks in which to investigate the complaint and provide their complaint decision. The First Plus PPI complaint claim process is as follows:

Your complaint will be dealt with in 3 steps by First Plus:

Step 1: Acknowledgement- First Plus will acknowledge your complaint within 5 working days of your complaint being received and give you a personal reference number. Once you have your reference number it will be easier to get an update on the progress of the complaint investigation.

Step 2: Review- First Plus will conduct a thorough investigation of how PPI was sold to you using all the information available to them. First Plus might need to contact you if they have a question about the information you have provided them or they need more information from you to complete our investigation.

If any more information is needed First Plus will try and reach you by phone or email to let you know they are trying to reach you. Please provide as many contact details as possible so we can help First Plus to resolve your PPI complaint as quickly as possible. It can take up to 6 weeks for First Plus to resolve PPI complaints, but is often sooner. In any event First Plus should get in touch with you within eight weeks of your complaint even if they may require more time in which to resolve the matter.

Step 3: Complaint Response- First Plus are obliged to provide you with a decision on your complaint within 8 weeks of receiving your complaint. However, in some cases this could take longer than 8 weeks, and if If does, then First Plus should contact you to let you know that their decision has been delayed. Most PPI complaints are dealt with by First Plus within 8 weeks.

How much will my First Plus Loan PPI refund be?

First Plus will aim to put you back in to the position you would have been in had the PPI policy not been added. It is not possible to say exactly how much your First Plus PPI refund would be until First Plus have had the chance to fully investigate the circumstances of your PPI complaint and identified the amount of PPI that has been charged on the account.

However in general a First Plus Loan PPI refund is normally made up of the following breakdown:

  • The total of the monthly PPI payments made
  • Refund of interest charged on PPI
  • Refund of fees incurred due to PPI (this may include over limit, late payment, or insufficient funds charges)
  • Statutory Compensation- This is paid at the statutory rate of 8% from 1 April 1993 and at 15% before that date.

When will I get my First Plus Loan PPI refund?

If your First Plus PPI complaint is successful First Plus will write to you and us to advise that they have upheld your complaint and then payment will normally be made directly to you by either cheque or a direct payment in to your bank account from First Plus if you have provided them with bank account details in order to receive the refund.

 

Is your First Plus Loan PPI Check Free?

Yes. Our First Plus loan PPI check is completely free of charge. In fact we can check for PPI for First Plus and any of their related brands such as First Plus, First plus Financial Group Plc, Barclays, Barclaycard, EGG, Goldfish, Littlewoods credit card, LX, Morgan Stanley, Monument,  Index, Solution Personal Finance, Handbag card, Providian, Skycard.

Our free PPI check is not just related to First Plus and the free PPI check can be used to check for any PPI sold by any of the other major UK lenders and other not so well known lenders.

I Have Forgotten The Name Of My Lender, Can I Still Check For PPI As I think It May Have Been A First Plus Loan?

To run a Free PPI check we will need to know the name of the lender who you would like to check with for PPI. If you are not completely sure if First Plus or one of the brands that First Plus are responsible for were your lender we can still check with them to see if they can trace you in their records and if they can trace any PPI information for you.

Please note that we cannot just keep on contacting lenders in the hope that they may have been your lender, so we would only check with First Plus for PPI if there was a reasonable chance that you think they may have been your lender at some stage.

Can I still complain about PPI to First Plus if I have cancelled the PPI policy or if my circumstances have changed?

Yes. To make a complaint about First Plus Loan PPI either fill out our Free First Plus PPI Claim Check form or call our offices on 0161 872 7874 and ask to be put through to the new enquiries team.

I have been approached by First Plusabout Loan PPI. What should I do?

You do not have to go directly through First Plus to check for or claim back PPI. You are entitled to use a claims management company to check or complain about PPI if you wish to. First Plus have to deal with claims management companies in the same way that they would deal with a client directly.

I have received a letter from First Plus regarding my Loan PPI but am unsure what to do now?

If you have received a letter from First Plus and are either unsure what to do next or if you believe that you are affected by mis-sold PPI after receiving a letter from First Plus then we would be happy to discuss this with you and advise you on what we believe any suitable options could be.

I have previously claimed on my First Plus Loan payment protection insurance, but still believe that the product was mis-sold, can I still claim for mis-sold PPI?

Yes you can still complain about the sale of the First Plus PPI. This is because although you may have been eligible for the PPI, the PPI itself may have been sold incorrectly. There are many reasons why this could be the case, such as; you were told that the PPI was compulsory, you felt pressured to take the PPI cover, or you already had other separate insurances that may have provided you with the same level of cover as the PPI or more.

If you were successful in claiming back mis-sold PPI for a First Plus sold PPI policy that you had already previously been able to use then First Plus would simply just offset any previous claim amounts paid out against whatever the full amount it is that you may be offered from them as the result of a successful mis-sold PPI complaint.

I need help filling out the First Plus PPI questionnaire but I cannot remember how the Loan and payment protection insurance was sold to me as it was a long time ago and I am having difficulty answering specific questions in the PPI questionnaire?

The PPI complaint questionnaire is voluntary and you are under no obligation to fill it out. However by providing whatever information that you can recall or provide in it you will possibly be giving your First Plus PPI complaint a better chance of success.

This is because the PPI questionnaire provides First Plus with pretty much all of the information that is required for them to efficiently investigate your PPI complaint.

Please rest assured, you do not need to provide us or First Plus with any exact details in the PPI questionnaire, as the finances concerned may well have been taken out many years ago and you cannot reasonably be expected to recall everything relating to the finance or the PPI.

You should complete the First Plus PPI questionnaire as best as you are able to remember and post it back to us so that we can check it and submit it to First Plus who will then investigate our PPI complaint appropriately.

When is the First Plus Loan PPI deadline?

The PPI Deadline date has been set by the Financial Conduct Authority (FCA). You now have until 29th August 2019 to submit your PPI claim to First Plus. The PPI deadline is applicable to all PPI claims and all PPI lenders.

Can someone else help me claim about First Plus Loan PPI?

Yes. You are able to instruct whoever you may wish to claim for mis-sold PPI on your behalf. In order for someone to claim for mis-sold PPI on your behalf you would have to authorise them to be able to do so. This is normally done by you signing a form that instructs the PPI lender/bank who you wish to complain about PPI to that you wish for that person or company to proceed with a PPI complaint on your behalf.

So for example if you wished for DN Manley to claim for mis-sold PPI to First Plus on your behalf we would simply have you sign a letter of authority (LOA) that basically instructs First Plus that you have instructed and authorised us DN Manley to complain on your behalf. The signed LOA would then be presented to First Plus when we complain to First Plus about mis-sold PPI.

Are First Plus Loans Part of Barclays?

Yes. As mentioned above Barclays is responsible for First Plus Loan PPI and so any new PPI complaints that relate to First Plus Loans should be sent to Barclays.

I have an existing First Plus Loan PPI complaint, how can I get an update?

When we process a PPI complaint to First Plus on your behalf First Plus have 8 weeks in which to investigate the complaint and they will normally provide us with their final response within this time.

 

We will keep you updated throughout the claiming process and claiming period. However if at any time you would like an update on your First Plus PPI complaint then please do not hesitate to contact us and we will be happy to assist you.

 

If you do contact us for a PPI claim update please try to have your DN Manley client reference number to hand if possible as this will ensure that we can handle your enquiry most efficiently.

What if I am still not happy with First Plus after my Loan PPI Complaint?

You will have the option to take your PPI complaint to the Financial Ombudsman Service (FOS). Although please be aware that there are time limits as to what complaints the FOS can look in to and in any event your PPI will have to be escalated to the FOS within 6 months of First Plus providing you with their final response letter in consideration of your claim.

My First Plus Loan PPI complaint is now with the Financial Ombudsman Service (FOS), what happens now?

We will provide the FOS with all of the information they require regarding your complaint, including copies of all of the communications that have been made to and from First Plus in relation to the complaint.

 

Once the FOS have your complaint set up and begin to assess your case we will also work with them to ensure as quick a resolution as possible to your case.

Where else can I get more information and help on First Plus Loan PPI Complaints?

There are a number of free sources of help and support related to PPI. The following websites provide information relating to PPI:

  • The Financial Conduct Authority (FCA) – regulate the financial sector and protect consumers. The FCA provides general information to help you understand PPI. But they cannot give you advice about your individual circumstances or complaint.

You can contact them on 0800 101 8800 or write to:

Financial Conduct Authority
12 Endeavour Square
London
E20 1JN

  • Financial Ombudsman Service (FOS) – a free, independent service for settling disputes between financial businesses and their customers. They can deal with complaints about a wide range of financial issues, including PPI.

You can contact them on 0800 023 4567 or write to:

The Financial Ombudsman Service
Exchange Tower
London
E14 9SR

You can contact them on 0800 138 7777 or write to:

The Money Advice Service
Holborn Centre
120 Holburn
London
EC1N 2TD

You can contact them on 03454 04 05 06 or write to:

Citizens Advice consumer service
2nd Floor, Fairfax House
Merrion Street
Leeds
LS2 8JU

  • Financial Services Compensation Scheme (FSCS)(opens in a new window) – If you think you were mis-sold PPI by a provider that has gone out of business, you may be able to claim on the Financial Services Compensation Scheme (FSCS). FSCS may cover you if you are, or were, a customer of an authorised financial business in the UK that no longer exists.

Please see FSCS leafletdownload (Opens in a new window) for further information or visit www.fscs.org.uk

First Plus Loan PPI Claim Success

When we complain to First Plus about mis-sold PPI we always insist that where our PPI complaint is upheld First Plus should put our client back in to the position they would have been in had the PPI not been added to their account. In addition we request that statutory interest is also added to compensate our client as compensation because the lender has deprived our client of their money.

What this means is that as the result of a successful mis-sold PPI complaint that we process on your behalf you should receive the following payment from First Plus:

  • The full amount of money you paid for PPI
  • The full amount of any interest that was added each month on top of the PPI or at the time the PPI started
  • Statutory interest paid at 15% up to 31st March 1993 and 8% from 1st April 1993, from the date of each payment

Contact First Plus to ask or complain about First Plus Loan PPI

Postal addresses for First Plus PPI complaints:

Barclays, PPI, 321 Team, P O Box 9133, Wigston, LE18 9DG

Barclays PPI Dept, Leicester, LE87 2BB

Alternatively complaints can be posted to:

Freepost Barclays PPI Complaints

IMPORTANT NOTICE!

Due to the PPI deadline of 29 August 2019 we are no longer taking on any new PPI Clients. We will continue to carry out work for the clients that we are already working on behalf of so that we can provide the best service possible to them.