Who We Are
DN Manley Ltd is Authorised and regulated by the Financial Conduct Authority (FRN 837425). Its registration is recorded on the website and you can check this on the FCA’s website: www.fca.org.uk/register, we are also registered with the Information Commissioner’s Office (I.C.O.) Registration number Z1994310. Address: 1st Floor, Trafford House, Chester Road, Stretford, Manchester, M32 0RS.
How We May Contact You As Part Of Your Enquiry
We will contact you with regard to your enquiry. Unless you state otherwise you may be contacted via telephone, email, post, SMS and automated message. (see further section on ‘How we keep you informed’).
Lawful basis for collecting your personal data
We process your personal data on different bases, according the reason for which you have provided your data to us. When you are browsing the Website, we process your data on the basis that you have given your consent to such processing by accessing the Website. When you have submitted an enquiry via dnmanley.co.uk, we process this personal data on the basis that we have a legitimate interest in processing your data. When we have processed your enquiry, we process your personal data on the basis that we need this information to fulfil our obligations under the contract we have entered into with you to provide a review of a claims management service.
You can withdraw your consent to us contacting you or processing your personal data at any time by visiting dnmanley.co.uk and clicking the ‘opt out’ link on the website. Alternatively, you can withdraw your consent by contacting our Data Protection Officer using the address stated above or via email using: firstname.lastname@example.org. If you change your mind about agreeing to us processing your personal data, this will not have any effect on the lawfulness of any processing we have carried out before you change your mind.
How You Contact Us
If you wish to telephone us please use the specified telephone numbers on our website under the Contact tab or link. Please note, your call may be recorded for training, quality and regulatory purposes. We pride ourselves in complete customer care and this gives us the opportunity to continuously improve and monitor our customer experience.
How We Keep You Informed
We may want to make contact with you at some point in order to keep you informed regarding updates to our claims management service, this contact will be made via telephone, email or SMS or as specified by yourself.
Obtaining Your Personal Data/Information
- The personal information/data that we would normally collect from you is as follows:
- Residential address
- Residential status and time length of this status
- Date of birth
- Email address (if applicable)
- Telephone number (home, mobile, work)
- Lender or bank you provide in your claim pack questionnaire and letter of Authority for your claim service
- Details around how you took out product of the claim
- Employment details relating to how the product of the claim was eligible or not
The results of this will be used for us to provide you with the most appropriate advice and service for claims management.
If you contact us with a question about our services, we may also collect the above personal information/data in this instance in order for us to respond to your enquiry.
Ensuring your personal details & or preferences are kept up to date
It is your responsibility to ensure that any information we have on record for you is kept up to date and correct. If you do require any of your information to be updated then please contact us as soon as possible so we can ensure it is corrected.
If you require your preferences to be updated then please contact our Data Protection Officer as soon as possible. Please use the contact details on our website.
What Personal Information Do We Collect
We collect personal information about you when you give this to us when making an enquiry online and in writing to us via our client documentation we will issue to you. In the course of providing the Services to you, we may also store information about how you use our Sites, for example, the pages viewed, the website from which you came to visit our Sites, changes you make to information you supply to us, details of any requests or online questions and your enquiry details, together.
We will store the information you provide and may use it to pre-populate fields on the Sites and to make it easier for you to use the Sites when making return visits.
We may monitor or record your Calls, Emails, SMS or other communications but we will do so in accordance with data protection legislation and other applicable law. Monitoring or recording will always be for business purposes, such as for quality control and training (e.g. where you call our compliance or customer service department), to prevent unauthorised use of our telecommunication systems and Sites, to ensure effective systems operation, to meet any legal obligation and/or to prevent or detect crime.
We will periodically review your personal information to ensure that we do not keep it for longer than is permitted by law.
How Do We Use Your Personal Information
We may use your personal information:
- to enable you to access and use the Services;
- To communicate with your lender or bank that you provide in your Claim Pack Questionnaire and
Letter of Authority for your claim service;
- to personalise and improve aspects of our Services; when you submit an enquiry with us, we may
contact you via SMS, email or phone to ensure the service was you expected;
- for research, such as analysing market trends and customer demographics;
- to communicate with you, including some or all of the following:
- sending you information about products and services which we think may be of interest to you this may include new product launches or information updates or new guidance about such items Payment Protection Insurance and Packaged Bank Accounts.
- to track your claim progress;
- to match our data with data from other sources – we may validate and analyse your information and, in some cases, match it against information that has been collected by a third party to ensure that the information we hold about you is as accurate, consistent and as well-organised as possible. As well as ensuring that any marketing material that we send you is appropriate to your needs, this process also ensures that our Services continue to be as personalised and focused as possible;
- to circulate our customer survey review which are available to customers once an application has been completed;
- to enable you to share our content with others, e.g. by using any ‘Email a friend’ or ‘Share this’
functionality on our Sites.
Keeping you informed about the Services
You agree that we will be entitled to contact you (depending on your contact preferences) via email, post, telephone, SMS, or by other electronic means such as via social and digital media, in relation to directly related products, services and other offers that may interest you.
Who Do We Share Your Personal Information With
When you complete an enquiry and also sign and return terms and conditions plus our Authority to act, you consent to us disclosing your personal information to the following parties:
- dnmanley.co.uk (i) to communicate with you, including sending you information about products and services which may be of interest to you; (ii) to speed up form filling, or to personalise, or improve your experience on its website, mobile applications or other similar devices, channels or applications;
- Your lender or bank you provide in your Claim Pack Questionnaire and Letter of Authority for your claim service.
- In the circumstance of your claim being rejected, we may with your consent pass your information to the Financial Ombudsman Service, who can adjudicate your claim further.
- the Financial Conduct Authority and/or other regulatory/governing bodies, for the purposes of compliance monitoring;
Where permitted by data protection and privacy law, we may also disclose information about you (including electronic identifiers such as IP addresses) and/or access your account:
- if required or permitted to do so by law;
- if required to do so by any court, the Financial Conduct Authority, the Competition and Markets Authority or any other applicable regulatory, compliance, Governmental or law enforcement agency;
- if necessary in connection with legal proceedings or potential legal proceedings; and/or
- in connection with the sale or potential sale of all or part of our business.
If we reasonably believe false or inaccurate information has been provided and fraud is suspected, details may be passed to fraud prevention agencies to prevent fraud and money laundering.
FRAUD PREVENTION AGENCIES (FPA’S)
If we reasonably believe false or inaccurate information has been provided, including in relation to a person’s identity, and fraud is suspected, details, including personal data may be passed to fraud prevention agencies to prevent fraud and money laundering.
Your details may be passed to statutory bodies, regulators, legal bodies, credit reference agencies, fraud prevention entities and identity and address verification agencies who may record and use your details. They may also disclose your information to other organisations for credit reference, debt tracing, and fraud and money laundering prevention purposes. If you have any queries regarding these uses, please contact the relevant organisation.
By submitting an application form on our site, you confirm that all of the information provided is true and accurate.
What Is A Fraud Prevention Agency
Fraud Prevention agencies collect, maintain and share information on any known or suspected fraudulent activity.
They work in the following ways with various organisations:
If false or inaccurate information is provided and fraud is identified, details will be passed to Fraud
- Prevention Agencies
- Law enforcement agencies may access and use this information.
- FPA’s along with ourselves and other organisations, may also access and use this information to prevent fraud and money laundering, for example, when:
- Checking details on application s for credit and credit-related accounts, or other, facilities;
- Managing credit and credit-related accounts or other facilities;
- Recovering debt;
- Checking details on proposals and claims for all types of insurance; and,
- Checking details of job applicants and employees.
- We, and other organisations may also access and use the information recorded by FPAs from other
What Cookies Do We Use
A cookie is a very small text file placed on your computer or device. Cookies help us to:
- understand browsing habits on the Sites;
- understand the number of visitors to the Sites and the pages visited; and
- remember you when you return to the Sites so we can provide you with access to previously saved
Most cookies are deleted as soon as you close your browser or mobile application – these are known as session cookies. Others, known as persistent cookies, are stored on your computer or device either until you delete them or they expire. Every time you visit dnmanley.co.uk, you will be kept signed in for a further 90 days. By using the Services, you consent to us using cookies.
How Secure Is Our Site And What Steps Do We Take To Keep Your Personal Information Safe
Our Sites use “Secure Socket Layer” (SSL Certificate) to protect your information and keeping information about you secure is very important to us. However, no data transmission over the internet can be guaranteed to be totally secure. Sensitive information, for example, card details if used are encrypted to minimise the risk of interception during transit.
We do our best to keep the information you disclose to us secure. However, we can’t guarantee or warrant the security of any information which you send to us, and you do so at your own risk. By using our Sites you accept the inherent risks of providing information online and will not hold us responsible for any breach of security.
Where will your personal data be held
Your personal data may be held within the European Economic Area (EEA) or outside the EEA. If any personal data is transferred or stored outside of the EEA, we check whether the EU Commission has determined that it will afforded the same level of protection as it would within the EEA (this is called an adequacy decision). If it will not, we will ensure any such transfer is subject to appropriate safeguards (for example by putting appropriate contractual provisions in place with relevant third parties to provide us with reassurance about the security of your personal data) or is otherwise permitted (for example with your express consent to transfer) in accordance with the provisions of the GDPR.
Rights of Access To Your Personal Information
You have certain rights under the General Data Protection Regulations. For example, we will always let you have a copy of the personal information we hold about you, if you request it from us in writing.
In order to ensure the Services we provide you continue to meet your needs we may ask you for feedback on your experience of using the Sites. Any feedback you provide will only be used as part of our programme of continuous improvement and will not be published on the Sites.
Note that it is your responsibility to check and ensure that all information, content, material or data you provide on the Sites is correct, complete, accurate and not misleading and that you disclose all relevant facts.
You have a right to have inaccurate personal data rectified, you can also request to have incomplete personal data completed (Right to rectification).
We will process your request within one month from date of receipt. If you wish to make any changes please contact our Customer Services Team at email@example.com.
How Long Will We Retain Your Personal Information For
The amount of time we retain your information for will depend on the reason it was provided:
- If you request to opt out of marketing, we will still need to retain your information in order to
- evidence your preferences.
- We will need to retain, for a minimum period of 6 years, any information relating to applications you have entered into on our website. This period will commence once your relationship with us has ended. We need to keep your information for this length of time to assist with any potential future complaints.
- Your information/data will not be used for marketing purposes once 12 months has passed following your application.
If you require further information on our data retention policies please email: firstname.lastname@example.org
Your Right To Opt Out of Future Contact From Us
You can opt out of future contact from us at any time. All of our marketing messages provide an opt out link – please allow up to 48 hours for us to process your opt out request. Alternatively you can send your details by email at: email@example.com where your details will be removed from any future marketing campaigns.
Your Right to be Forgotten / Erasure of Your Personal Information
Under the General Data Protection Regulation (GDPR), all individuals have the right to request the deletion or removal of personal data (the right to be forgotten) under the following circumstances:
- Where the personal data is no longer necessary in relation to the purpose for which it was originally collected/processed.
- When the individual withdraws consent.
- When the individual objects to the processing and there is no overriding legitimate interest for
- continuing the processing.
- The personal data was unlawfully processed (i.e. otherwise in breach of the GDPR).
- The personal data has to be erased in order to comply with a legal obligation.
- The personal data is processed in relation to the offer of information society services to a child.
There are some circumstances where the right “to be forgotten” does not apply i.e. where we need to comply with a legal obligation. If you wish to request your “right to be forgotten” please email: firstname.lastname@example.org. We will always aim to be fair and honest in everything we do, so if you have any concern or require information about any aspect of our service you can contact us is any of the following ways:
By Email: email@example.com
By Post: DN Manley Limited, 1st Floor, Trafford House, Chester Road, Stretford, Manchester, M32 0RS.
Telephone: via any of the telephone numbers listed on our websites.
You can also report any of your concerns to the Information Commissioner’s Office (ICO)
Information Commissioner’s Office
Tel: 0303 123 1113 (local rate) or 01625 545 745 if you prefer to use a national rate number.
Fax: 01625 524 510
European Online Dispute Resolution Platform in relation to your complaint you can also request a review from the European Online Resolution Platform: https://ec.europa.eu/consumers/odr/